Zignites Chat
WhatsApp for WooCommerce — order notifications and chat, built in. Send order confirmations on WhatsApp, answer customer questions with a floating chat widget, and run it all from your own Twilio or Meta WhatsApp Cloud API account. Free, forever.
Powerful Features
Everything you need to take your WordPress site to the next level
About Zignites Chat
Email order confirmations get ignored. WhatsApp messages get opened — almost always within minutes. Zignites Chat plugs WhatsApp into the moments that matter most: when an order is placed, when a customer has a question, when they need a quick update.
You bring your own WhatsApp Business credentials (Twilio or Meta Cloud API), so messages go out under your business number — not a third-party relay. Deliverability, pricing, and compliance stay in your hands.
What you get in the free version:
- Automatic order notifications — the moment an order moves to processing or completed, the customer receives a WhatsApp message. Fully customizable template with merge tags like {name}, {order_id}, {total}, and {currency_symbol}.
- Manual send from the order screen — a WhatsApp button on every WooCommerce order lets you reach out with a single click. Perfect for one-off updates, shipping news, or support follow-ups.
- Floating chatbot widget — a 💬 bubble appears on every page of your store. Define your FAQ rules as JSON (returns, shipping, tracking) and the bot answers instantly. Customizable welcome message.
- Gutenberg blocks — drop a Chatbot or WhatsApp CTA Button block into any page or post. Perfect for product pages, support pages, or your contact section.
- Opt-out & suppression list — customers who reply STOP or UNSUBSCRIBE are added to a permanent block-list via a secured REST webhook (Twilio HMAC-SHA1 and Meta HMAC-SHA256 signature verification supported). Admins can also add numbers manually.
- Test mode — toggle test mode to log outgoing messages to a local file instead of actually sending them. Try the plugin without burning WhatsApp credits.
- Two providers, your choice — Twilio WhatsApp (Account SID + Auth Token + WhatsApp-enabled number) or Meta WhatsApp Cloud API (Access token + phone number ID).
- Privacy-first — built-in WordPress data exporter and eraser integrations honour GDPR personal-data requests out of the box.
- HPOS-compatible — works with WooCommerce High-Performance Order Storage (Custom Order Tables).
Who it's for:
- WooCommerce store owners who want higher open rates than email
- Stores that lose time to repetitive FAQs and want a self-serve chat widget
- Businesses that want a clean, native WhatsApp integration — without scattering wa.me links across the theme
Get started in 5 minutes:
- Download Zignites Chat from WordPress.org (or Plugins → Add New in your admin)
- Activate the plugin
- Go to Zignites Chat → General and paste in your Twilio or Meta credentials
- Customise your order message template on the Messaging tab
- Enable the chatbot widget and add your FAQ rules on the Chatbot tab
That's it — your next order will trigger a WhatsApp message.
Requirements
Compatibility
Pricing & License
License
Perfect for single websites
Updates
Free updates & new features
Support
Priority support included
Free vs Pro Comparison
Features
Free
Pro
Screenshots
WhatsApp Order Notification
An automatic WhatsApp message lands on the customer's phone the moment their order moves to processing or completed.
Floating Chatbot Widget
A 💬 bubble appears on every page of your store with a customizable welcome message and JSON-defined FAQ rules.
Order Screen Send Button
Every WooCommerce order gets a WhatsApp send button — reach out with a single click for shipping updates or support.
Provider Settings
Bring your own Twilio or Meta WhatsApp Cloud API credentials. Toggle test mode while you set things up.
Frequently Asked Questions
Q.Do I need WooCommerce?
Yes. Zignites Chat self-deactivates if WooCommerce is not active.
Q.Do you provide the WhatsApp number?
No, you bring your own through Twilio or Meta. This keeps deliverability and pricing in your control.
Q.Will customers be charged for messages?
No. WhatsApp messaging fees are paid by you to your provider. Customers receive messages like any normal WhatsApp message.
Q.Can I test before paying for WhatsApp credits?
Yes. Enable Test Mode and messages get logged to a local file instead of sent.
Q.Is the chatbot widget customisable?
Welcome message and FAQ rules — yes, in the free version. Bubble colour, icon, multi-agent routing, and GPT fallback are part of Zignites Chat Pro.
Q.Is it GDPR compliant?
Yes. The plugin registers data exporter and eraser handlers with WordPress.
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